Category Archives: Etiquette

Even More Email Dos and Don’ts

Even More Email Dos and Don’ts

By: Audrey Thomas As I wrote last month, every person on a team contributes to the health of an organization’s email culture. Here are three more best practices I’ve seen my clients use to create an email culture that is …
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The Dos and Don’ts of Email

The Dos and Don’ts of Email

By: Audrey Thomas Everyone on a team contributes to email culture. Here are some best practices my clients use to create a healthy, productive email culture: Team Leaders, clearly define your email expectations. I call this “having the conversation”–it’s okay …
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Getting a Handle on Interruptions

Getting a Handle on Interruptions

By: Audrey Thomas The most frequent complaint I hear from those trying to improve their productivity is how impossible it feels with all the interruptions they face each day. They’re right, and the research is behind them: the average American …
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The Golden Rule of Email

The Golden Rule of Email

By: Audrey Thomas We’re all familiar with the Golden Rule, but there’s an email equivalent, too: The more you send, the more you shall receive. Imagine this common scenario: You and a coworker spend all day emailing back and forth …
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Meetings that Matter

Meetings that Matter

By: Audrey Thomas Meetings can range from inefficient to soul-sucking. Here’s how to make your next meeting more productive, whether you’re leading it or not. For meeting attendees: Be on time. Meetings are long enough as it is—don’t delay the start by …
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The Best Way to End an Email

The Best Way to End an Email

By: Maggie Keller How do you end an email? In elementary school, we were taught to close a letter with “Sincerely.” But the times, they are a-changing, and our friends over at Boomerang have some new research on effective closings. …
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Does Your Grammar Make You Look Stupid?

Does Your Grammar Make You Look Stupid?

By Maggie Keller We all know first impressions matter. But you might exchange several emails with a client or colleague prior to meeting, which means your emails are your first impression! Earn yourself a reputation as intelligent, trustworthy, and responsive …
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3 Things to Stop Doing Now

3 Things to Stop Doing Now

When it comes to email, what are your pet peeves? In this video, Audrey shares three common habits that drive everyone nuts–and how to stop!

3 Parts to a Great Email

3 Parts to a Great Email

When’s the last time you went more than 24 hours without looking at an email? If you’re like me, the answer is “Not recently!” Email is a tool we access nearly every day and it’s the main mode of communication …
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2 Times to Avoid Pressing Send

2 Times to Avoid Pressing Send

In this Productivity Tip, Audrey discusses when it’s best NOT to press send on an email. We’ve all heard horror stories of someone who presses send on an email when they meant to hit Delete. It’s a mistake that is …
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